Customer Care

DOMESTIC (only)

We use USPS First Class for samples  and USPS Priority Mail for bottles with delivery confirmation for shipping within the U.S., its territories, Puerto Rico and military addresses. 

 We cannot ship to:

  • Internationally (unless it is a US territory and except for Canada)
  • Multiple addresses from a single order

DELIVERY TIMES

1-5 days for continental USA; up to 7 days for Alaska, Hawaii Puerto Rico and the US territories.

PAYMENT

We gladly accept credit cards: Amex, Mastercard, Visa, and Discover Cards;  PayPal and Amazon Pay

 

PROCESSING TIME

All bottle orders are processed within 48 hours of purchase. Orders placed on holidays and weekends will be processed the following business day. Sample packs are hand poured and can take up to a week to be shipped.

ORDER TRACKING

Once you place your order, you will receive confirmation and shipment tracking. 

RETURNS/REFUND POLICY

Pour le Monde hopes you’ll be thrilled with your 100% natural eau de parfum. However, if you are not completely satisfied, we are happy to offer exchanges and returns, provided they are in their original, sealed and unopened condition only, within 10 days of receipt. 

Items must be returned in their original packing and have an authorization number which can be retrieved by contacting: [email protected].  We regret that original shipping and handling cannot be refunded. Returns must be shipped via GROUND and with a trackable and/or insured shipping method, as Pour le Monde cannot be responsible for lost return shipments. Returns will be processed as quickly as possible and we will notify you by email once it is processed and a credit will be issued back to the original form of payment. Due to sanitary and hygiene reasons, any items that are returned opened, used or damaged will not be issued a refund.

Should damage or loss incur during shipment of your order, please contact the USPS as it is their responsibility. Addressee must initiate damage claims against the shipper and file claims. Please let us know if we can assist in any way.

**Sample Packs and the PLM Bouquet are FINAL SALE**